(11) If issue persists also try to play media files from the local hard disk drive using the PowerDVD software. (10) If issue persists try using other commercial DVD titles using PowerDVD and Windows Media Player (separately).
UNINSTALL ANTI-SPYWARE installed on your system including virus scans, screen saver and other software and utility applications (9) To avoid any compatibility issues, please close all Reset your display settings, screen area to 1024 x 768 or 1280 x 1024, color depth to 16 bit and monitor refresh rate to 60 HZ. Contact your computer manufacturer to get the updates. (d) Search and delete folder named Cyberlink and PowerDVD, if exists. (c) Start -> Run (keyin ""regedit"") -> HKEY_Local_Machine -> Software -> Cyberlink -> PowerDVD and/or PDVD (delete the folder). (b) Start -> Run (keyin ""regedit"") -> HKEY_Current_User -> Software -> Cyberlink -> PowerDVD and/or PDVD (delete the folder) Check the registry for any existing PowerDVD keys and delete them using steps (b) and (c). (a) Start -> Programs -> Cyberlink PowerDVD (uninstall it). (1) Please uninstall PowerDVD (by following steps) If you are still facing problem in playing commercial video DVDs, then we suggest you to follow the steps given below : Please click on the link below to update DirectX drivers (DirectX 9.0c)Ħ. Please visit your DVD-ROM manufacturer's official website to update the firmware for your DVD-ROM model.ĥ. Make sure that you have sufficient free space on your C:\ drive (apart from the Paging / Virtual Memory) and also make sure that the Paging / Virtual Memory on your HDD should be at least 1 GB.Ĥ. If you are unable to read the contents of the DVD via "M圜omputer" (Windows Explorer), then it means that your DVD drive is not detecting the DVD media, in this case you have to contact DVD drive manufacturer.ģ. Please make sure that you are logged in using "Administrator" user name (In Windows 2000/XP).Ģ. Kindly note that the issue that you are facing can be due to various factors and we need to isolate the issue properly, for that kindly try the steps suggested below, even if you have reinstalled the software:ġ. We understand that you are facing problem while reading contents of DVD in PowerDVD 7.0.
Thank you for contacting Cyberlink Online Customer Support.
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